Manufacturer Product Warranties

Maintaining your manufacturer warranty is easy, keep the following in mind for the best chance at a successful warranty claim. For your convenience, we’ve highlighted a few that often go overlooked:

• Keep a copy of your invoice.
• Ensure your air conditioner installer is qualified and has a current refrigerant ARCtick handling license.
• Ensure operation is as per manufacturer’s operating instructions.
• Ensure the air inlet and outlet of the outdoor unit is kept clear of obstructions (dirt, leaves, plants).
• Make sure that you have your domestic system serviced at least once per year.
• Ensure the condensate drain is kept clean
• Replace exhausted batteries in remote control.
• If your system fails, contact the manufacturer without delay.
• If your system is at fault, do not operate the unit as it may cause further damage and void your warranty.

For a warranty or fault service request, please contact our office:

Alternatively, for further information on manufacturer warranties, please see the following details below: